Solutions · the front desk
healthcare · live

They ask hours. They ask insurance.
The agent answers from the front desk.

Connect your clinic. Set your hours, services, and insurance list. Your AI answers patient questions on your website and email, before they ever pick up the phone.

Illustrative example based on typical use cases.
A
Akinola Wellness Clinic
Lagos · today, mar 14
front desk · agent on
legend · answered requested educated handoff
08:12
web
ANSWERED
Adaeze "are you open today?"
Yes, today: 8am to 6pm. Closed Sundays.
cited · hours.json · live
08:31
website
ANSWERED
Tunde "do you take Hygeia HMO?"
Yes, we accept Hygeia, AXA Mansard, Avon, and Reliance HMO.
cited · insurance.pdf · pg 1
09:04
web
EDUCATED
Mara "what should I bring for my first visit?"
ID, your HMO card, list of medications, and any previous test results.
cited · first-visit.pdf · §2
09:42
website
REQUESTED
Femi "can I book for tomorrow at 11?"
Here's how to book: call the desk or use the booking link. I've logged your request for 11am Friday with Dr. Akinola's team to confirm.
cited · booking-info.pdf · front desk
10:18
web
HANDOFF
Anonymous "i've been having sharp chest pain since yesterday"
Routing to the nurse line. Adaeze (RN) will reach you within minutes.
routed to · symptom · escalate
10:47
web
ANSWERED
Ifeoma "how much is a routine consultation?"
Routine consultation is ₦15,000. Covered fully under your HMO if applicable.
cited · pricing.pdf · pg 3
11:09
email
REQUESTED
Bola "can I reschedule from 3pm to 4:30?"
Reschedule requests go to the front desk to confirm — I've flagged your 3pm for a move to 4:30pm and the team will follow up.
cited · front-desk · reschedule
morning · 0 missed calls · 4 answered · 2 requested · 1 educated · 1 routed to nurse
a morning of front-desk questions handled · zero on hold · zero front-desk burnout
/01
the triage

One question, four paths.

Every patient question gets routed in under a second. Some get answered, some become a booking request for your front desk, some get educated, some get sent to a real human. You decide where the line falls.

patient asks
P
incoming · website
"hi, can I see Dr. Akinola tomorrow? also do you take Hygeia? and what should I bring? thanks"
ANSWER
Replied from your KB.

Hours, insurance, and prep info pulled from your own clinic docs. Cited every time.

"Yes, we take Hygeia. Office hours: 8 to 6, mon-sat."
cited · insurance.pdf · pg 1
BOOK
Logged the booking request.

Tells the patient how to book and logs the request for your front desk to confirm — no calendar access, no autonomous booking.

"Here's how to book: call the desk or use this link. I've flagged your request for 11am tomorrow with Dr. Akinola's team."
cited · booking-info.pdf · front desk
EDUCATE
Sent prep info.

Bring-this checklists, fasting instructions, post-procedure care. Pulled from your own materials.

"Bring ID, HMO card, prior test results, and a list of meds."
cited · first-visit.pdf · §2
HANDOFF
Routed to your team.

Anything that sounds clinical, urgent, or off-topic goes to a real human. The agent never plays doctor.

"Routing this to the nurse line. Adaeze (RN) will reach you in minutes."
routed · symptom · escalate
/02
capabilities

Six moves.

Configurable per clinic. The agent stays inside your published info and tags your team for anything clinical.

live calendar
HRS
Hours and availability.
/hours · /closed · /holidays

Today's hours, holiday closures, after-hours fallback. Pulled live from your published calendar.

cited list
INS
Insurance & HMO list.
/hmo · /list · /coverage

Which plans you accept, which you do not, which need pre-auth. Cited from your own list, never invented.

front-desk routed
BOOK
Appointments and booking.
/booking-info · /request · /front-desk

Tells patients how to book, reschedule, or cancel, and logs each request for your front desk to confirm — no calendar integration required.

intake-ready
PREP
Patient prep and intake.
/intake · /fasting · /docs

What to bring, what to fast for, what to expect. Cuts the same five intake questions every clinic gets.

plain language
EDU
Patient education.
/post-care · /faq · /literacy

Post-procedure care, recovery FAQs, plain-language explanations. From your own materials, in your patient's language.

sops live
STAFF
Staff knowledge.
/sops · /protocols · /internal

Your team asks the bot in private. Internal protocols, SOPs, contact lists. New nurses get up to speed faster.

/03
how it works

Three steps. Five minutes.

scene.01 ~2 min
1.
Upload clinic info.

Paste in your hours, services, insurance list, prep instructions, and FAQs. The agent reads and remembers all of it.

$ aidev clinic sync
→ hours.json · insurance.pdf · faq
→ first-visit · post-care · pricing
✓ ready · clinic/01
scene.02 ~2 min
2.
Set the triage rules.

Pick what the agent answers, what becomes a booking request for your front desk, and what gets routed to your nurse line. You draw the line.

tone: warm handoff: clinical channels: web · tg
scene.03 ~1 min
3.
Embed and go live.

Paste one script tag on your site. Connect email + Telegram if your clinic uses them. The phone stops ringing for hours questions.

[08:12] @patient · "open today?"
[08:12] @bot · "yes, 8-6"
[08:31] @patient · "Hygeia ok?"
◉ front desk quiet
/04
clinics using it

Built for the people
already shipping.

Family clinics, dental, wellness, therapy, telehealth, healthcare networks. Six rooms where the same five questions hit every Monday morning.

phones quieter
CLIN
Family & general clinics
/hours · /hmo · /booking

The bread-and-butter front-desk questions handled before the phone rings. Hours, insurance, booking, prep info.

handouts cited
DENT
Dental practices
/cleaning · /implant · /payment

Cleaning vs scaling, implant timelines, payment plans, post-extraction care. Cited from your patient handouts.

bookings flow
WELL
Wellness & aesthetics
/services · /pricing · /aftercare

Service menus, pricing, downtime, aftercare instructions. Booking requests logged for your team, pre-visit prep sent automatically.

gentle routing
THER
Therapy & counseling
/intake · /modality · /sliding-scale

Intake forms, what each modality means in plain language, sliding-scale info. Sensitive questions routed gently.

multilingual
TELE
Telehealth platforms
/coverage · /handoff · /multilingual

Coverage windows, handoff to MDs, multi-language replies for cross-border practices. Triage at the front door.

multi-site
NET
Healthcare networks
/clinics · /branded · /multi-site

Run many clinics from one dashboard. Each location gets its own knowledge, hours, and HMO list. White-label ready.

/05
trust · privacy

Public info, not private records.

The agent only knows what you'd put on a brochure. It is not a doctor, not a record system, and not a substitute for clinical judgment.

what the agent does
  • Answers from your published clinic info: hours, services, HMO list, pricing, prep.
  • Tells patients how to book, reschedule, or cancel — and logs each request for your front desk to confirm.
  • Sends prep checklists and post-visit care notes from your own materials.
  • Cites the source on every answer. Audit-ready by default.
what the agent never does
  • Diagnose, prescribe, or give medical advice. Symptom questions are routed to your nurse line.
  • Touch patient charts, lab results, or medical records. Public info only.
  • Train on or share patient data with us or any other tenant. Your inputs stay yours.
  • Speak as the doctor. The agent is a front-desk helper, not a care provider.
at the front desk · before the phone rings

The same five questions.
Handled.

Hours. Insurance. Booking. Prep. Aftercare. The bot picks them up so your front desk can stay focused on the patient who's already in the room.

answered.
cited · in tone · at any hour
logs/2026-04 · hours questions handled · insurance asks answered · missed calls reclaimed the same five questions, every monday.
30-day free trial

Stop answering hours questions.
Pin the agent.

Connect your clinic, set your hours, embed the script. Hours, insurance, prep, and bookings answered while your team focuses on the patient in the room.

no credit card required live in under 5 minutes cancel anytime

plans from $20/mo · see all plans →