Which channels are live right now?
All four channels are live. The website widget is available on every plan. Telegram is available on Starter and above. Discord is available on Growth and above. The email bot is in beta and available on Pro and Enterprise.
Is the Free plan really free forever?
Yes. The Free plan has no expiry date — it's permanently free with 100 chats per month and website widget access. You only pay if you want more chats or extra channels. Paid plans come with a 14-day free trial when you first subscribe.
How do chat limits work?
Your chat count resets at the start of each billing cycle. Storage (uploaded files) persists until you delete something. If you're getting close to your limit, you'll see a warning in the dashboard and can upgrade any time.
Can I export my data?
Yes. Chat usage exports as a CSV from the usage dashboard. Your knowledge base can be exported in bulk from the knowledge base section. Billing history is available in the dashboard and also through your Stripe billing portal.
Where do unanswered questions go?
Any question your assistant can't answer — across all channels — is automatically logged under Unanswered Queries in the dashboard. Add the missing content to your knowledge base, then mark queries as resolved to keep your analytics clean.
Can I cancel without losing access immediately?
Yes. When you cancel, your subscription stays active until the end of the current billing period. You won't be charged again, and you keep full access right up to the last day.
Do you have a public API?
Not yet. Everything works through the hosted widget, dashboard, and channel integrations. If you need something specific, reach out via the contact form — feature requests help us prioritise what to build next.