The chat bubble doesn't show on my site
Check the line is on the published site (builders like Wix don't run code in preview), sits before </body> once per page, and that no security setting blocks aidevelopia.com.
Widget troubleshooting →How can we help?
Search the guides, find your problem below, or talk to us. Most fixes take a minute.
Nothing matches "". Try one word, or talk to us.
Common problems, quick fixes.
All guidesMy Telegram bot stopped replying
Open Telegram, then token & health, and click repair. If you made a new token in BotFather, paste the new one.
Telegram fixes →Discord commands don't show
Click sync commands again and give Discord a moment. Check the bot is still in your server and can read and send in that channel.
Discord fixes →The agent stopped answering everyone
You've likely used this month's chats. It answers again when chats reset (every 30 days) or after an upgrade. You're never charged extra.
How chats are counted →It says it doesn't know, or answers wrong
Every question it can't answer is saved in Unanswered. Open one, click AI draft, approve it, and the answer goes into your Knowledge Base.
Fix a gap in one minute →I can't sign in
Click forgot password on the sign-in page and we'll email you a reset link. A new password needs upper and lower case, a number and a symbol.
Password help →I want to change or cancel my plan
Everything is in Subscription. Upgrades start now; smaller plans and cancelling take effect at the end of the period you paid for. No contract.
Change or cancel →A visitor asked for a person
You get an email and the request shows in Unanswered. Reply from Website conversations: your first reply turns the AI off for that chat.
Human handoff →Wondering if something is possible at all? See what isn't available yet.
Still stuck? Talk to people.
Community
Ask other users and our team
Questions, setups that worked, bug reports. Often the quickest answer.
Email
Write to support
Best for anything about your account or billing. Send it from the email you sign in with.
support@aidevelopia.com
Form
Use the contact form
Pick a reason and it goes to the right person. Sales and partners too.
Open the contact form
Include these and we can help on the first reply:
- The email you sign in with
- Where it happens: your website address, Telegram group or Discord server
- What you expected, and what happened instead
- A screenshot, if you can
Support questions.
How do I reach a person at Aidevelopia?
Email support@aidevelopia.com from the email you sign in with, use the contact form, or ask in our Telegram or Discord community. We read every message.
Why did my agent stop answering?
Most often the plan's monthly chats are used up. The agent answers again when your chats reset, every 30 days from when your plan started, or right after an upgrade. You're never charged extra. Your dashboard shows how many chats are left.
How do I cancel my plan?
Open Subscription in your dashboard and cancel. You won't be charged again, there's no contract, and you keep access until the end of the period you paid for.
How do I close my account and delete my data?
Email contact@aidevelopia.com from your account email and ask us to close it. Cancelling your plan stops payments but does not delete your account.
My widget key is public. Is that a problem?
No, it sits in your website's code by design. If you think someone is misusing it, regenerate it in API Key and paste the new code on your sites.