- Retention
- Customer knowledge and conversation data is retained for the duration of the account. You may request deletion at any time and we will process it promptly.
- Encryption
- At rest via AES-256. In transit via TLS 1.3.
- Breach notice
- We will notify affected customers within 72 hours of becoming aware of a confirmed data breach, as required by the NDPA 2023.
- Cross-border
- Where data is transferred outside Nigeria, we apply appropriate safeguards consistent with NDPA 2023 requirements and only use subprocessors who maintain adequate data protection standards.