.png){kind=logo}
Add a service line your clients keep paying for.
AI support agents for your Shopify and WordPress clients. One agency account, multiple client deployments. Setup fee once, retainer monthly. Recurring revenue you don't have to build from scratch.
Every Shopify store you build eventually asks about a chatbot. You've been sending them to Tidio or losing the conversation. Now you have an answer that pays you every month.
One setup fee. Monthly after that.
Package it as a service. Charge upfront to build and train the agent. Charge monthly to keep it running, keep the knowledge base fresh, and be the one who fixes things when they drift.
Per client, one-time. Covers install, knowledge base build, tone tuning, and go-live. Same profile as a landing-page project.
Per client, per month. Covers our platform + your management time. You keep the markup between our plan and their bill.
Ten client deployments compound into predictable monthly income. Twenty is a real revenue stream. All from clients you already have.
Suggested pricing based on what other Shopify and WordPress agencies charge for similar service lines. Your market may support higher.
One dashboard. Every client.
Isolated per client, managed together
Each client is a tenant. Their knowledge base is theirs, their conversations are theirs, their analytics are theirs. Zero cross-contamination. You see them all in one agency view, switch between them in one click.
You pay us. Clients pay you.
You get one monthly invoice for all your client deployments. Whatever you charge each client on top is your margin. Simple bookkeeping, simple story.
Shopify + WordPress, both first-class
Shopify install is one script tag in theme.liquid. WordPress install is our official plugin on wordpress.org. Wix, Webflow, Squarespace, custom sites all use one script tag. You already know how.
Website + Discord + Telegram + email
Client wants Discord support for their community? Turn it on. Email routing for their support alias? Turn it on. Same knowledge base, every channel they need. Priced flat, not metered.
A service they can put on the invoice.
AI Support Agent Setup
One-time build. Includes knowledge base training on their products/services, tone tuning to match their brand voice, install on their site, and go-live verification. Typical delivery: 5 to 10 working days.
Monthly Management
Ongoing. Includes platform cost + your management: monthly knowledge refresh, quarterly tone review, quick corrections when the agent drifts, and monthly reporting on questions answered + gaps found.
Channel Expansion (optional)
Discord install, Telegram install, email routing setup. Sold as add-ons per client. Real work you can bill for, real value they get.
Packaged so you can quote in an email.
Three starting points. Adjust prices to your market. The scope in each is what actually delivers value at that price point without becoming a black hole.
Essentials
- ◇ Website widget install (Shopify, WordPress, or script tag)
- ◇ Knowledge base built from existing client docs (up to 20 pages)
- ◇ Basic tone tuning to match client brand voice
- ◇ Handoff to client email for escalations
The 'yes' add-on when a client says 'can you also add a chatbot?' at the end of a build project.
Growth
- ◇ Everything in Essentials
- ◇ Full knowledge base build (up to 100 pages, docs + policies + FAQ)
- ◇ Discord OR Telegram install for client community
- ◇ Analytics reporting monthly (top questions + gaps)
- ◇ Quarterly tone + knowledge refresh
Clients doing $500K to $3M in revenue with a website + one community channel + real support volume.
Done-for-you
- ◇ Everything in Growth
- ◇ Every channel enabled (website + Discord + Telegram + email agent)
- ◇ Custom system prompt and multi-language tuning
- ◇ Weekly monitoring + proactive tuning
- ◇ Direct handoff routing to client support desk
Enterprise-tier clients or agencies who want a hands-off retainer they can charge premium markup on.
Setup fees include your agency's implementation time. Monthly is our platform cost plus your ongoing management. Your markup is the difference between what you bill the client and what you owe us.
A script your sales lead can use tomorrow.
"Your customer emails are asking the same five questions on repeat. Where's my order, do you ship to X, can I return this. We can build you an AI support agent trained on your product catalog and policies that answers those questions in your voice, on your site, 24/7."
"Build fee is [$X]. Monthly is [$Y] which covers the platform plus us keeping it fresh. You'll cut your response time to seconds and stop losing customers who ghost when they don't get an answer."
"It goes live in a week. Nothing changes about your Shopify store. If you don't like it in the first 30 days, we uninstall in an afternoon."
Edit for your voice. The point: problem-first pitch, honest timeline, honest exit. Clients who say yes stay because it works, not because they're locked in.
A path from signup to MRR.
Not a fantasy timeline. What agencies who ship in month one actually do, phase by phase.
Set up your agency account
- ◇ Sign up (30-day trial, all features)
- ◇ Configure billing and your default tier plans
- ◇ Build a sample agent using your OWN agency site as the first knowledge base. This becomes your demo
You have a working live example to show prospects. Not a mockup.
Pitch your top 3 existing clients
- ◇ Pick your 3 highest-volume clients (the ones getting the most support tickets)
- ◇ Send them the pitch email from /05 with your demo link
- ◇ Book 15-minute calls; walk them through the demo using their own site data as the training set
At least one warm client says yes to a scoped Essentials or Growth tier.
Build + deploy the first client agent
- ◇ Kickoff call: collect knowledge sources, brand voice references, escalation preferences
- ◇ Build knowledge base in the client tenant (multi-tenant means their data stays theirs)
- ◇ Test in playground, tune tone, verify with their team, then install on site
First client agent is LIVE. Setup invoice is out.
Show results, invoice monthly, close the second client
- ◇ Send the first monthly analytics report (top questions answered, gaps found)
- ◇ Bill monthly retainer (this is your first MRR line item)
- ◇ Use the first case study to warm-start the next two client pitches
You end month 1 with one live client + MRR + a case study for the next pitch cycle.
The client owns their data. Their tenant is isolated: knowledge, chat history, analytics. You have management access as their agency, they can leave with their data at any time. Standard agency ethics.
The service is yours. You quote it, you deliver it, you own the client relationship. Our brand shows up in the dashboard only when clients log in directly, which most delegate to you.
Yes. Once you're managing 5+ client deployments the agency pricing tier kicks in. Book a partner call to walk through the specifics for your book.
Both work. One consolidated invoice for your agency is the default. Per-client billing is available if you'd rather have clients pay us directly and pay you the service margin.
They export their knowledge base and their analytics in one click. No lock-in. Your reputation stays clean, they leave happy, and half the time they come back within a year.
Depends on the client's source material. If they have a clean FAQ document and product catalog, an afternoon. If you're building the knowledge base from scratch with them, budget three to five working days.
A new line on your invoice.
Start your agency account free. Deploy your first client agent this week. Bill them by the end of the month.
also worth reading