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Field notes. In sequence.

Practical writing on running an AI support agent for a real business. Setup walkthroughs, channel patterns, what we learned in the wild. Read top-down or jump to a topic.

4 walkthroughs live 1 article 9 topics no spam newsletter
/01 walkthroughs

See it in action.

Short walkthroughs that show exactly how the product works — setup, channels, knowledge base. Watch the one that matches what you are trying to do.

Set up your first AI agent in 5 minutes
5:23
▶ walkthrough

Set up your first AI agent in 5 minutes

▣ via X
4:12
▶ walkthrough

Build-in-public: embed an AI knowledge widget

Try the demo without signing up
▶ walkthrough

Try the demo without signing up

Aidevelopia vs Chatbase: an honest comparison
▶ walkthrough

Aidevelopia vs Chatbase: an honest comparison

▸ questions? ask in the Telegram community →
/02 the archive
Why 14‑Hour Reply Times Are Killing Your Retention (And How to Fix It)
Customer Success

Why 14‑Hour Reply Times Are Killing Your Retention (And How to Fix It)

Customers aren’t abandoning you because of the product; they’re leaving after waiting 14 hours for a reply. Learn why response time drives churn and how an AI knowledge layer can keep the conversation alive.

/03 browse by topic
/04 the newsletter

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/05 the community

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