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Add it to your site Install on WordPress Install on Shopify Install on Wix Webflow, Squarespace, Framer and more

Knowledge Add your knowledge Fix unanswered questions

Channels Website chat widget Telegram bot Telegram moderation and group tools Discord bot Discord moderation and tools Proactive replies and welcomes Talking to a person Email (beta)

Web3 projects Web3 project setup Holder verification GitHub, OpenAPI, MCP and llms.txt

Account and usage Plans and billing Usage and analytics AI models and languages Team members Account and security Privacy and your data Emails we send you Partner program for agencies Not available yet

Developers Chat API

Emails we send you

Handoff alerts, usage heads-ups, trial reminders and weekly digests.

Every plan

These emails go to your workspace email. Here's what each one is and when it arrives.

Something needs you

Email	When
Someone wants a person	A visitor or member asks for a human on your website, Telegram or Discord (see Talking to a person)
Nobody replied in time	A handoff waited too long without a reply
Telegram disconnected / Discord setup incomplete	We notice your bot stopped receiving messages or isn't fully set up
Payment failed	Your card was declined for a renewal

Email	When
Usage heads-up	At 80% and at 90% of your monthly chats, once each per month
Trial ending	7, 3 and 1 day before your free trial ends
Trial ended	The day it ends, when your account moves to Free
Plan updates	When your plan is activated, cancelled, paused, reactivated or expires
Billing reminder	3 days before a renewal, for plans not billed by card through Stripe

Monday: the week's knowledge gaps, grouped by topic. Only sent when there are gaps.
Wednesday: questions still waiting for an answer in Unanswered.

A welcome email when you sign up.
A check-in if you haven't signed in for two weeks, and a short new-month note for paying customers.

Not getting them? Check your spam folder and add our address to your contacts.