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Add your knowledge
Knowledge Base entries, FAQs, documents and crawling your website.
Your agent only answers from what you give it. There are four ways to add knowledge, and you can mix them.
Crawl your website
- Open the crawlerGo to Knowledge BaseCrawl website.
- Enter your addressType your website's URL and click Start crawl. It runs in the background, so you can keep working.
- Check what it foundEach page becomes a Knowledge Base entry. Pages with almost no text are skipped.
The crawler reads up to 20 pages per crawl, follows links on the same domain, and loads pages the way a browser does, so sites built with JavaScript (React, Wix and similar) work too. If you change your site, crawl it again.
Write answers in the Knowledge Base
Knowledge Base holds your answers in sections. Add an entry by hand, edit it, or turn it off without deleting it.
- When you edit an entry, it's re-read straight away, so the next answer uses the new text.
- Deleting an entry removes it from answers at once.
- Use Export to download everything as a JSON file, and Import to load a JSON or CSV file.
Add FAQs
FAQs is for short question-and-answer pairs. Add them one by one, or import a list from a CSV, TXT or Markdown file. Edit or delete any FAQ at any time.
Upload documents
Documents takes PDF, Word (DOC, DOCX), plain text and Markdown files up to 10 MB each. Price lists, policies, manuals and menus work well.
How much you can add
| Plan | Documents | FAQ entries |
|---|---|---|
| Free | 10 | 100 |
| Starter | 20 | 200 |
| Growth | 30 | 500 |
| Pro | 50 | 1,000 |
| Enterprise | Unlimited | Unlimited |
Tips for better answers
- Write the answer the way you'd say it to a customer: the price, the hours, the exact steps.
- Keep one topic per entry. Short entries are matched more precisely than long ones.
- Check Unanswered every week. It tells you exactly what to add next.
Still stuck? Send us a message or email support@aidevelopia.com.