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Developers Chat API

Talking to a person

How visitors and members reach your team, and where you reply.

Every plan

Your agent answers what it can. When someone wants a person, or the agent doesn't know, it hands over to your team. Here's how that works on each channel.

On your website

  1. The visitor asks for a personThey tap Talk to a human and leave their email, so you can reach them even if they close the page.
  2. You get an emailAnd the request appears in UnansweredFeedback.
  3. Reply in the dashboardOpen Websiteconversations (Web3 projects: Live Chat). Your first reply turns the AI off for that chat, and the visitor sees your messages in their open chat within seconds.

A chat closes after 30 minutes with no messages. If nobody replies within 4 hours, it closes and you get a note saying how long the visitor waited. With live handoff turned off in Websitesettings, requests reach you by email only.

On Telegram

  • Talk to a human (shown when the bot couldn't answer) opens a ticket and messages the Telegram accounts you list under TelegramsettingsAdmin notifications. Reply to that message and the bot passes your answer on. Send /close with the ticket code to finish. If no admin is listed, or the message can't be delivered, you get an email instead.
  • /escalate with a note: you get an email, and it's added to Unanswered, Feedback.

On Discord

  • Talk to a human pings the role you set under Discordconnection (human escalation). With no role set, you get an email.
  • /developia escalate: you get an email, and it's added to Unanswered, Feedback.

Close the gap

Every handoff is a question your agent couldn't answer. Add the answer from Unanswered so the next person gets it straight away.

Still stuck? Send us a message or email support@aidevelopia.com.

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